Skills:

I simply love making sure my customers are happy. Whatever it takes.

Pleasant attitude
Excellent phone voice

Superb attention to detail
Microsoft Office XP
Typing 70 wpm
10-key/touch
HTML/web design

Experience:

SALES & FIELD TECH SUPPORT
2005-2006
GA Services, LLC, Irvine,, CA

 

Managed over 200 technicians (scheduling, appointment setting, etc.)

Implemented new, more efficient processes for onsite field service

Responsible for cutting service costs by nearly 50%

SALES - MEN'S SHOES
2004-2005
Macy's, Santa Ana, CA

 

Increased department sales 45% from previous year.

Developed client list which led to repeat business.

INTERNET TECHNOLOGY (IT) & SALES TEAM SUPPORT
2003
Americam Systems, a security division of Temp Power Systems, Placentia, CA

Chosen out of 60 candidates.

Responsible for upkeep and maintenance of 40+ office computers both in Placentia and San Diego (traveled in company car).

Designed digital brochure to help advertise features of security camera systems to potential clients as well as educate our own sales team on the basics of the camera systems.

IMAGING MANAGER
2002-2003
CPS Insurance Services, Irvine, CA

 

Implemented several organizational methods to increase the department's efficiency (instruction manuals, color-coding systems,workflow management, scheduling).

Maintained direct online communication between CPS Imaging and associated life insurance carriers and handled any questions or concerns regarding online document transfers.

Maintained communication between Imaging and the rest of the office in order to ensure all were informed and up-to-date on my department's procedures.

SALES
2001-2002

Big 5 Sporting Goods, Tustin, CA

Assisted customers in their sporting good buying needs.

DRIVE THRU
1998-2001
Taco Bell, Tustin, CA

Helped bring up overall customer satisfaction by speeding up drive thru wait time and developing excellent people skills in order to communicate in a clear, concise manner.

Education:

Orange Coast College, Costa Mesa, CA - 2000-2002
Foothill High School, Tustin, CA - graduated 2000